The hospital claim process
differs depending on whether the hospital
you attended has a direct payment agreement
with Vhi Healthcare. A list of direct payment
hospitals is available in your member
Direct Payment Hospitals
The majority of hospitals now have a direct
payment agreement with Vhi Healthcare. This
means that your hospital and doctor’s
bills are paid directly by Vhi, saving you
If the hospital you attended has a direct
payment agreement with Vhi Healthcare:
- On admission,
you will be asked to complete and sign
side one of a Hospital Claim Form.
- The hospital will arrange
to have side two of the claim form completed
by the attending doctor.
- The completed claim form
will be sent to Vhi Healthcare for payment.
- Vhi Healthcare will pay
the doctors and hospital directly.
- You will receive a statement
of the benefits paid from Vhi Healthcare.
Non-Direct Payment Hospital
If the hospital you attend does not have
a direct payment agreement with Vhi Healthcare
you will be asked to settle your hospital
bill when you are discharged and claim the
money back from Vhi later. You don’t
have to pay the doctors, as Vhi Healthcare
is legally obliged to pay the doctors directly.
- When you
are discharged from hospital, the hospital
will send you out a non-direct hospital
claim form with the medical section
already completed by your doctor.
- You must complete and
sign side one of the form and submit
it along with your receipts to Vhi Healthcare.
If the hospital does not send you out a
partially completed claim form:
- You can request
for a claim form to be sent out to you
in the post or print one by clicking
- Complete and sign side
one of the claim form and arrange for
your doctor to complete and sign side
- Submit the completed
form along with your receipts to Vhi
- Vhi Healthcare will send
you out a cheque for the hospital costs
and a statement of benefits paid to