Good Call! - Vhi Healthcare wins two categories at the
Irish Contact Centre Awards

November 19, 2007 – Vhi Healthcare won two awards and was highly commended in a third category at the 2007 Irish Contact Centre Awards, held last Thursday evening in the Burlington Hotel. Darena Finan, who works in Vhi Healthcare’s contact centre in Kilkenny was named 2007 Contact Centre Agent of the Year and her colleague, Joan Egan, was highly commended in the Team Leader of the Year category. The company also won the Best Training Programme for the training provided in the Vhi contact centre in Kilkenny.

Vhi Healthcare’s, General Manager of Customer Service and Individual Business, Maurice Whelan, was awarded the Lifetime Achievement Award and was made a Fellow of the CCMA in recognition of his contribution to the Irish Contact Centre Industry.

Vincent Sheridan, Chief Executive, Vhi Healthcare, commented, “As a membership based organisation, Vhi Healthcare has built a national reputation for quality, efficiency and empathy of our customer service. The interest of our members lies at the centre of everything we do and as contact with our members is so important to us we have, through our dedicated contact centres in Kilkenny and Gweedore, invested heavily in systems and personnel to provide our members with the highest level of personal customer services. We are very proud to have the achievements of our contact centres recognized at these prestigious awards and look forward to building on this success to provide continued customer service excellence in the future.”

This is the 12th year of the Irish Contact Centre Awards which promote best practice and recognize innovation and excellence within the Irish contact centre industry. The Awards are open to all contact centres, help desks and customer service organizations and are run by the Contact Centre Management Association.

ENDS